Secured payments
Your order is directly redirected to our partner bank, with the PAIMENT CIC's system, which allows the consumer to scramble the transmission of his banking informations.
Customer service 7 days a week
To know more about your reservation, for any question about your order, contact us 7 days a week from 9am to 6pm French time (UTC +1).
Paris : paris@alafrancaise.fr or call us at +33 6 33 86 03 14
Bordeaux : bordeaux@alafrancaise.fr or call us at +33 5 57 30 04 27
Loire-valley : loire@alafrancaise.fr or call us at +33 5 57 30 04 27
Champagne : champagne@alafrancaise.fr or call us at +33 3 26 53 30 41
Bourgogne : bourgogne@alafrancaise.fr or call us at +33 3 26 53 30 41
Provence : provence@alafrancaise.fr or call us at +33 4 90 14 70 00
Côte d'Azur : nice@alafrancaise.fr or call us at +33 7 82 41 81 14
Normandie : normandy@alafrancaise.fr or call us at +33 6 33 86 03 14
For any other request, contact us at bonjour@alafrancaise.fr or call us at +33 5 57 30 04 27
Flexibility: Cancellation 24h
Safe booking: all our tours are 100% refundable 24 hours before the tour departure time (7 days for private tours)